Terms & Conditions

Orders

Orders will have a lead time of 1 - 4 weeks depending on the volume of orders we receive before they will ship out. Also 3D Printing has a long printing time.
Our software does not allow us to make manual adjustments to finalized purchases. All orders will be processed and shipped as originally placed.
Customers are responsible for providing an accurate shipping address. To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.
Purple Concpt is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.
All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS.
Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

Shipping

Orders are shipped to the shipping address provided during checkout.
Purple Concpt is not responsible for packages delivered to mistyped or invalid address.
All returning packages due to insufficient address will be sent a verification email. Customers will have 72 hours to respond, failure to reply withing 72 hours will automatically result in order cancellation.
Customer's funds will be transferred to store credit.
Customers are responsible for any additional postage fees for orders that need to be re-shipped due to invalid addresses.
Expected delivery dates may vary during holiday season, depending on volume of mail experienced through postal service.

International orders/shipping

Duties and taxes are determined by the customs agency within the designated country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the designated country.
Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
International shipping expected delivery dates varies depending on the location.
Shipping dates may vary during holiday season, depending on volume of mail experience through postal service.

Returns

All returns must have a valid reason. (ex. defect)
We do not offer refunds.
Items purchased from PurpleConcpt may be returned for store credit. All return requests must be submitted within 15 days of receiving your shipment.
All returns must contain the Return Authorization (RA) number, which must be requested within 15 days of receiving your shipment.
If your item is defective, we will issue you a return prepaid label.
Please allow 2 - 3 weeks from the time you mail your return to be processed dependent on the volume of returns at that time.
Store credits are issued with a code that will be emailed to your email address associated with the order.

Currency exchange/fluctuation rates

Your cart is empty